Ticketek Australia customer details may have been exposed in cyber security breach

Ticketek Australia has confirmed that some of its customers’ personal information may have been exposed in a “cyber incident”.

The ticketing company released a statement on its website on Friday afternoon explaining that the data – which includes names, dates of birth and email addresses – was stored on a cloud platform operated by a “reputable global third party company”. customer supplier’.

“Available evidence at this time suggests that, from a privacy perspective, customer names, dates of birth and email addresses may have been affected,” the statement said.

However, Ticketek insisted that the “cyber incident” did not cause any customer accounts or payment information to be “compromised”.

“Ticketek has secure encryption methods in place for all passwords and no Ticketek customer accounts have been compromised,” they wrote.

“Furthermore, Ticketek uses secure encryption methods for online payments and uses a separate online payment processing system that was not affected. Ticketek does not store personal documents for its customers.

“Since this was brought to our attention by our external supplier, we have been working diligently over the past few days to put all resources into completing the investigation so that we can communicate with affected customers and other interested parties as soon as possible. maybe.”

The ticketing giant has now “begun to notify those customers who may be affected”, adding an apology for “any concerns this news may cause.”

Ticketek also warned its customers to “remain alert for potential phishing emails” and other scam communications as a “precautionary measure.”

The Australian Cyber ​​Security Center has been notified of the incident.

It comes just days after dark web group Shiny Hunters claimed to have hacked hundreds of millions of customer data from Ticketmaster and Live Nation.

The group is trying to sell information for $500,000 on the dark web, which it says has 1.3 terabytes of customer data, including names, addresses, contact details, credit card details, ticket orders, credit card details and frauds.

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