Qantas introduces group boarding to speed up queues

Qantas says the change to the way passengers board planes will reduce waiting times at the gate and on the tarmac.

The new system divides passengers into six groups divided by class, frequent flyer status and seat location.

The airline believes that nationwide trials of the system have speeded up queues at the gate and speeded up seating.

Qantas Domestic CEO Markus Svensson said the change should see more planes take off on time.

“We continue to look for ways to respond to pain points and improve the travel experience for our customers,” said Mr. Svensson.

“We understand how important a timely departure is to our customers, so this process is also about doing everything we can to ensure a timely departure.”

Virgin overtook Qantas as Australia’s most punctual carrier in April.

From Monday at Brisbane Airport, flying kangaroo passengers will be given boarding group numbers one to six on their tickets.

When your group number is called, you can board.

Anyone lucky enough to have traveled abroad may know that similar systems are used abroad.

Qantas’ new system comes into effect in Brisbane today, Perth next week, and then Melbourne and Sydney later in the month.

Signs and announcements will help clarify which of the six groups will board at what time, the airline says.

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