Diablo 4 Player Loses Level 100 Hardcore Character Due To A Disconnect

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Earlier this week, a Diablo 4 streamer named Souaïb “carn” Hanaf won a Diablo 4 race and became the first player to reach level 100 in Hardcore mode. Considering how massive Diablo 4’s launch has been so far, with players amassing over 10,000 years of gameplay between them, it’s a pretty impressive feat, albeit at the expense of Hanaf’s mind, body and soul. However, he could not celebrate the milestone achieved for very long, as he now lost character through no fault of his own.


During a recent livestream (thanks IGN), Hanaf disconnected from the Diablo 4 servers and was booted back to the game’s main menu. After reloading the game, Hanaf realized that his character was nowhere to be found, prompting a very panicked search of the game’s menu. Unfortunately, his character is gone, along with the 82 hours of time he spent getting the character to level 100.

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Related: Now that the Diablo race is over, can we just admit how bad it was?

For those who don’t know, Diablo 4’s Hardcore Mode permanently deletes a character if they are killed at least once in the game. It’s a challenge that many Diablo fans enjoy, and Blizzard itself recently promoted it by promising the first 1,000 players to reach level 100 in this mode will have their name carved into a statue in the Blizzard offices. It’s obvious that Hanaf didn’t kill their character on purpose, so the game probably continued during the outage and brutally murdered his character, since that’s always the online title.

You might think Blizzard couldn’t possibly be to blame for something with a bad internet connection, but Hanaf claims his connection was fine and the problem was server-side. He even wonders if he was the victim of a DDoS attack, though that seems a little complicated considering he’s already won the Diablo race at this point. Still, you never know how petty some people can be, especially with a race as hot as Diablo 4 was.

Either way, it’s a heartbreaking moment for Hanaf after so much time and effort went into their character, and a warning to all other Diablo 4 players out there that your characters are never completely safe. At least his character will be forever immortalized on a statue at Blizzard HQ – it’s just a shame he won’t be able to use it from here on out.

Next: The best thing about Diablo 4 is that it’s not Diablo 3

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