Meta offers replacements for Bricked Meta Quest headsets

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Summary

  • Meta is offering replacements for bricked Quest 2, 3, 3S due to recent update issues.

  • Most headsets are now working, replacements are available for those still having problems.

Players who are still stuck in va Meta Quest 2, 3, or 3S that inherited a recent update will be happy to know that Meta offers replacements for VR headsets. The offer is likely a relief for Meta Quest owners, but could still be seen as a nuisance by some, especially new buyers.

Supported Meta Quests receive regular updates, but unfortunately something seems to have gone wrong with one of the latest releases. Owners of the Meta Quest 2, 3, and 3S began reporting that after the update was rolled out, their Meta Quest headsets became bricked and would no longer work at all. The meta began investigating and initially suggested that players simply boot their devices, but it wasn't a solution that worked for everyone.

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Now, Meta is correcting its mistake by offering refunds to users who have had no success with the suggested workarounds or updates. Players who are still unable to get their headsets up and running can visit the Meta Support site to request a replacement for the Meta Quest 2, Meta Quest 3, and Meta Quest 3S. Users will need to have basic information such as their account details and the serial number of their device handy. According to some reports, it seems that not all models are covered by the automated system. Anyone who finds themselves in this situation should try to contact support as they can issue a refund regardless.

Officially acknowledged by the Meta just a few days before Christmas, this issue likely left the team scrambling to find a fix. Christmas is a big event for all gaming companies as many gamers get gifted consoles, games and headsets. While long-time owners have reported having trouble getting the headsets out of storage after this update, the bigger problem is likely to be with new buyers. Some who received the Meta Quest as a gift and can't get it to work may end up returning the headset, which could leave a bad impression on those who would otherwise love the VR experience.

According to vice president Mark Rabkin, who leads both the Horizon OS and Meta teams, most of the headsets now work and won't need to be replaced. While this is obviously a frustrating situation for anyone to find themselves in, it's good to see that Meta is taking this issue seriously and offering a solution for those who still need it. With any luck, whatever went wrong with this particular update won't happen again in the future.

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