“Search failed” error for Starfield players

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Key things

  • Starfield players are experiencing a Lookup Failed error when trying to play the DLC.
  • Some solutions include restarting the console, clearing the alternate Mac address, and making sure the game is updated.
  • It's possible that Bethesda will have to release another update to fix some players' issues.



Star field just recently launched its Shattered Space DLC, but players trying to get in on the action are encountering a “Lookup Failed” error. Star field has been promoting its Shattered Space DLC for some time now, teasing players with the chance to explore the Va'ruun home planet. Unfortunately, Star field The DLC release had a few hiccups.

The Star field the subreddit has several posts from people having problems accessing the DLC. To record, to run Star field DLC, players must have completed the One Small Step quest. At that point they will have to gravity jump into a system that is currently not using any story or event development. This will set the story of the DLC in motion.


The problem is that the Lookup Failed error prevents players from running Shattered Space. One Reddit post by Mk18mitch, who noticed the Pure Xbox, illustrated the situation. Arriving at what is believed to be Va'ruun'kai, they are instead met with a red and green planet with the words “Planet starting material. No exchange occurred” plastered on its front. The system information on the side of the screen says “Lookup Failed”, meaning that the Reddit user will not be able to travel to the planet and continue the DLC until the issue is resolved. Other players were unable to run the DLC at all, probably due to an unrelated “Search failed” error.


How to fix Starfield Lookup Failed Error


Fortunately, there may be some solutions Star fieldSearch failed error. While mileage may vary, some players have reported success after restarting their Xbox consoles. Players may want to delete their alternate Mac address on their consoles just to be safe. Some players were unable to run the DLC because they did not have the latest update downloaded. Star field has released a new update along with the DLC (update 1.14.70), so players should make sure their game is updated to the latest version before trying to get Shattered Space up and running.

Now, it's entirely possible that these solutions won't solve the problem for everyone Star field players. Indeed, there are those who claim to have rebooted their consoles multiple times and are still unable to play the DLC. If there is a bigger problem to keep Star field fans from playing the Shattered Space expansion, hopefully a finished patch will be released to fix these issues sooner rather than later. Meantime, Star field fans can try rebooting their system, deleting their alternate Mac address and making sure they have the latest update installed.


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