James Ratcliff joined Game Rant in 2022 as Gaming News Writer. In 2023, James was offered the chance to become an occasional writer for various games and then a lead writer in 2025. He is a third generation Texan who has been writing professionally for over a decade covering a variety of topics for his readers.
Several internet and service providers, including AT&T, T-Mobile and Verizon, are experiencing major service outages in parts of the US. Although companies such as Verizon have since issued statements about the ongoing situation, the outage also affects services powered by other companies.
The problems were first reported by Down Detector just before noon Eastern on Wednesday, January 14. As of 12:41 a.m. Eastern, 175,658 users reported problems with Verizon cellular service, with 485 separate reports for FIOS, Verizon's home Fiber Internet affiliate. On a similar scale, both AT&T and T-Mobile had more than 1,800 outages reported across the country. Affected users have had their 4G and 5G signals on their mobile phones change to SOS Only mode, which may disable normal calls and text messages.
At the time of writing, outages continued to affect customers in the US. Verizon released a statement on social media saying it was aware of the issues and that its technical teams were working to restore service as quickly as possible. T-Mobile said that while its service has returned to normal, customers trying to call or text Verizon users may not be able to reach them. AT&T and Xfinity have yet to publicly comment on the issue.
This is a developing message. This post will be updated once all functionality is restored for all affected providers.
